Quality Management System
Integrated Systems and Devices Limited, ISDL, is committed to making the world a safer place through the provision of quality and sustainable innovative technology-based security solutions to its clients and relevant stakeholders. In staying true to this commitment, we have built our quality management system (QMS) around the ISO 9001:2015 QMS framework. Accordingly, we are committed to customer satisfaction and compliance with applicable statutory and regulatory requirements.
ISDL strives to be the preferred provider of integrated electronic security solutions in the industry and across West Africa, rendering a wide range of services including design, procurement, supply, installation, integration, maintenance and after sales support strategically aligned and executed in a manner that consistently guarantees customer satisfaction. This is done through efficient business processes, effective risk management, best practices and continual improvement.
Our goal is 100% customer satisfaction 100% of the time!
This policy shall be communicated to relevant stakeholders and shall serve as the framework for establishing objectives at all levels. It shall be fully implemented, kept up-to-date and be the basis for our actions.