Integrated Systems and Devices Limited has taken giant strides to become certified to the highly prestigious and world’s most implemented Quality Management System Standard – ISO 9001:2015 which adopts process-based approach, risk- based thinking, and a defined framework to deliver multiple business benefits such as enhanced business reputation and global recognition, increase in profits, credibility and competitiveness, improvement in the quality of the company’s products and services, increase in productivity etc. amongst others, which also have been leveraged upon by the organization for excellent customer satisfaction, compliance with applicable regulatory requirements and a perfect model for continuous improvement, an invaluable ingredient for sustainability in our highly dynamic technology driven business context where we intend to consciously remain true to our vision of making the world a safer place through the provision of innovative technology based electronic security solutions around which we have successfully built a remarkable brand for over 30 years.
The goal of becoming certified to the ISO 9001:2015 Quality Management System Standard was borne out of a strategic session held with the Management and Staff in 2019 with the aim of improving visibility and increasing market share, alongside the global market focus on the contributions of Small and Medium Enterprises (SMEs) to the Sustainable development goals requiring some degree of readiness and alignment with international best practices for their impact to be felt in a significant manner.
The process however was initiated at the height of the COVID pandemic in 2020 and concluded in 2021.
Activities involved were gap analysis, multiple awareness sessions critical for bringing everyone up to speed, the definition of policies, processes, and procedures, the implementation and performance evaluation stage which involved two rounds of internal audit, stage 1 external audit, and finally, the stage 2 certification audit where the company’s developed Quality management system was rigorously evaluated against the ISO 9001:2015 standard and considered to have demonstrated a satisfactory level of conformity prior to the certificate issuance by internationally recognised certification body- Bureau veritas for transparency and validation of the entire audit process.
ISDL’s QMS certificate was officially presented at an event held in Lagos State Nigeria, on the 8th of December 2021 which was also used to celebrate the company’s 30th anniversary and still counting.
The event had friends, family, members of staff, board members, clients and other relevant stakeholders in attendance in a cheerful and fun filled atmosphere duly deserving after all the hard work committed towards making the certification process a success.
It is also worthy of note that despite how rigorous the task of obtaining the certification was, we never compromised on our excellent service delivery to the clients as our slogan remains “keeping the client happy”.
During the Certificate award ceremony, ISDL’s Managing Director, Engr Oluseun Mabogunje, in his words expressed his gratitude to members of staff for their hard work and collaborative effort in making this dream a reality and further urged other SMEs to seek and obtain the QMS certification.
He also mentioned that ISDL as a company looks towards the future and the next 30 years or more with optimism, excitement and baited breathe. “We intend to continue to ride the wave of technology particularly in our chosen field of security. We will continuously train our staff and expose them to developments in our areas of interest and beyond. We will search and establish strong partnerships with companies using new technologies to provide solutions appropriate for our country and region.
We will innovate, develop and adapt home grown solutions best suited for our environment and our peculiarities. We will promote and facilitate the use of technology to solve everyday problems and we will continue to keep our customers happy”.
He further tasked businesses particularly Micro, Small and Medium Enterprises (MSME) to focus on the quality of work, relationship with clients, and staff empowerment for business survival and longevity and encouraged those with a long-term view to get certified to the Quality Management System Standard as the benefits are numerous indeed.
The Certification Manager- Adenike Akinbote in her speech during the event congratulated the organization on the achievement of this great feat and mentioned that ISDL’s attainment of the ISO 9001:2015 certification will ensure customer satisfaction and drive organizational sustainability. She said factors such as people, infrastructure, competency, communication, operational planning, amongst others were audited through defined structures and processes before certification.
The QHSE Coordinator, Onome Oriuwa who championed the QMS certification process for the company also commended the team for their hard work even though the kick off stage was greeted by resistance and was a hard sell to bring everybody to embrace the move while top management demonstrated a highly commendable level of commitment and participation throughout the process.
She said “On this note, we have become certified to the QMS standard for consistent excellent service delivery and hereby leverage on this platform to solicit your continuous patronage as ISDL is now ready for the world, ready for high profile collaborations and partnerships, ready for the delivery of high- end projects etc. and will continue to stay true to its commitment of making the world a safer place through innovative technology based electronic security solutions.